Your privacy matters to us. We collect only what is necessary to process your order and provide support. Your information is never sold or shared with third parties for marketing purposes. Full details are available in our Privacy Policy.

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Privacy Policy

At LEYLY, care is considered. That includes how we handle your personal information.

This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, place an order, subscribe to our communications, or contact us.

1. Data Controller

The data controller responsible for your personal data is:

LEYLY
Saenredamstraat 48
Amsterdam, Netherlands 1072CJ
hello@leylyhaircare.com

2. Information We Collect

We collect only the information needed to operate our business and provide your experience with care.

This may include:

Name
Email address
Shipping and billing address
Phone number, if provided
Payment details, processed securely through third-party payment providers
Order history
Customer service communications
IP address, browser, and device information
Website usage data through cookies and analytics tools, where applicable

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your purchase
Provide customer support
Improve our website, services, and customer experience
Send marketing communications, only where you have opted in
Comply with legal, tax, and accounting obligations
Prevent fraud and protect our website

4. Legal Basis for Processing

Under the GDPR, we process personal data based on the following legal grounds:

Contract, when processing your order or providing customer support
Legal obligation, when retaining records for tax and accounting purposes
Consent, for marketing emails and non-essential cookies
Legitimate interest, to improve our services, maintain security, and prevent fraud

5. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted service providers who help us operate LEYLY, including:

E-commerce platforms, such as Shopify
Payment providers, such as Stripe, Klarna, PayPal, or other available payment methods
Shipping and logistics partners
Email and marketing platforms
Analytics and advertising tools, where consent is required
Professional advisors, where necessary for legal, tax, or accounting purposes

These partners may only process your data where necessary and must handle it securely.

6. International Transfers

Some service providers may process personal data outside the European Economic Area.

Where this happens, we rely on appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, or other lawful transfer mechanisms.

7. How Long We Keep Your Data

We keep personal data only for as long as necessary.

Order and financial records are generally retained for up to 7 years, as required by Dutch tax law.
Marketing data is kept until you unsubscribe or withdraw consent.
Customer service communications are kept as long as needed to respond to your request and maintain accurate records.
Analytics data is retained according to the settings of the relevant platform.

8. Your Rights

Under the GDPR, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to certain processing
Request data portability
Withdraw consent at any time
File a complaint with your local data protection authority

In the Netherlands, the relevant authority is the Autoriteit Persoonsgegevens.

To exercise your rights, contact us at: [insert email]

9. Cookies

We use cookies to support website functionality, understand site performance, and, where consent is given, support analytics and marketing.

Cookies may include:

Essential cookies, needed for the website to function
Analytics cookies, used to understand how visitors interact with the site
Marketing cookies, used only where consent has been provided

You can manage your cookie preferences through our cookie banner.

10. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, loss, or disclosure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for how those websites collect, use, or protect your data.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Last updated: 01/06/2026

13. Contact

For privacy-related questions or requests, please contact:

LEYLY
Email: hello@leylyhaircare.com