FREQUENTLY ASKED QUESTIONS

We ship from the Netherlands. The Essential Oil is formulated and made here, in small batches.

We ship internationally. Costs are calculated at checkout based on your destination. Shipping is complimentary on orders over €65.

Orders are processed within one to three business days. Delivery time after that depends on your destination and carrier. Once your order ships, you receive a confirmation email with tracking.

Orders within the EU do not incur customs charges. For destinations outside the EU, duties, taxes, and customs fees are the responsibility of the customer and vary by country.

Payment is processed securely at checkout. Available methods include major credit and debit cards, Klarna, and PayPal, depending on your region.

Email hello@leylyhaircare.com as soon as possible. If your order has not yet shipped, we can usually adjust it.

Contact us at hello@leylyhaircare.com within 30 days of your order date. Unopened, unused items may be returned in accordance with EU consumer regulations.

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Email hello@leylyhaircare.com with your order number and a photo. We will replace it.

Write to us. Scalp care is personal, and small adjustments to how much you use or how often can change the result. We would rather help you get it right than process a return.

Seven ingredients. Rosemary, peppermint, tea tree and lavender essential oils, in jojoba and castor carrier oils, with tocopherol. Nothing else. The full INCI list is on the product page.

Yes. The Essential Oil is vegan, cruelty free, and free from silicones and synthetic fragrance. Seven ingredients, nothing added.

In the Netherlands, in a Rotterdam laboratory, in small batches. The formula was developed by our founder over several years and produced to her specification.

A 30mL bottle used one to two times a week typically lasts three to four months. Usage is personal. Hair length and density change how much you need.

Store it in a cool, dry place, away from direct sunlight and humidity. Unopened, The Essential Oil keeps for two years. Once opened, use it within eight months.

The Essential Oil is a blend of plant oils with no synthetic fragrance and no silicones. Essential oils are still active ingredients, and pregnancy is individual. Speak to your physician or midwife before adding anything new to your routine.

Yes. The oil is applied to the scalp and rinsed out with a thorough cleanse. It is not formulated to strip or alter colour. If you have recently had a treatment you are protective of, check with your stylist first.

Before. The oil is applied to a dry scalp, left for at least an hour, then rinsed out with a thorough cleanse. More on application and timing on the product page.

We treat the scalp like skin. Hair grows from it, and imbalance there often goes unnoticed. Caring for the scalp consistently creates the conditions for healthier hair over time.

Because it took years to get one right. The Essential Oil is the first step in a four-part system: Reset, Nourish, Renew, Finish. The rest follows when it is ready.

For wholesale and stockist enquiries, email hello@leylyhaircare.com. For press samples, contact bonnie@so-pr.com.